Palletline London celebrates Customer Service Manager on International Women's Day

With this year’s theme for International Women’s Day focusing on #Breaking the Bias, Palletline London’s Louise Farren is proudly waving the flag for women in logistics.

After more than seven years at Palletline London, Louise has certainly found her feet in the world of logistics.

Having initially begun her journey as a customer service agent, Louise quickly learned the ropes of her new role by helping to cater for customer queries, visiting customers and dealing with any issues that may have arisen whilst customers were out on the road.

Fast forward to today and Louise now finds herself leading the company’s customer service team at Palletline London. Appointed in 2019 as Customer Service Manager at the age of just 25, Louise now proudly leads a team of 12, including five customer service agents, in helping to provide a best-in-class service to the company’s extensive customer portfolio.

Coupled with running Palletline London’s customer service department, Louise’s role also often periodically extends into sales, invoicing, key accounts as well as into general operations if the team find themselves short staffed – all on top of ensuring Palletline London’s customers are well looked after and to proactively solve any issues on their behalf.

Regardless of what hat she wears on any given day, Louise’s passion and drive for her roles is showcased time and again – making her a model candidate to proudly wave the flag for women in logistics.

Still just 28 and continuing to go from strength to strength at the company, Louise is relishing the opportunity of continuing her successful journey at Palletline London and helping to create new chapters in its ever-growing success story.

Louise commented: “Having started my journey without any management or customer service experience coming into Palletline London was a daunting prospect. However, within just a few months I quickly came to realise that this was an industry I felt I could thrive in, and from there on my confidence in speaking to customers and overall knowledge rose significantly. 

“This has been largely derived from having to solve customer challenges, something that was particularly prevalent throughout the pandemic and post-Covid. Helping solve or at the very least mitigate issues on behalf of customers gives me such a buzz and keeps my role exciting as more often than not the problems at hand are always different.

"Whether it be dealing with helping drivers tackle the trials and tribulations of driving in and around London, or trying to alleviate the current price hike in road-related costs, the challenges I’ve had to face in my role have not only benefitted my experience, but also enabled me to flourish as a person.

“My journey at both Palletline London and in the logistics sector has certainly taught me that women can have a meaningful impact regardless of what hat they wear or route they take. Understandably there is a preconception attached to the sector due to it being heavily male dominated, however from my personal experience at Palletline London I have nothing but positive things to say about a career in logistics as it really does open up a multitude of opportunities and allows you to grow as an individual.”

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